German Customer Support Agent

Become part of VEO Capital's customer support team to get your career started.

Job Description

We are seeking an organized and friendly German speaking customer support agent to join our growing team. You will be required to provide excellent phone support to our customers for the German market. In this role, you will interact directly with our customers to answer questions, solve issues and maintain our company’s reputation for high-quality service.
German Customer Support Agent Job

Your Responsibilites

As a customer support agent for the German market, you’ll receive training to prepare you for your tasks. You will then have the following responsibilities:
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Responding promptly to customer inquiries Communicating with customers through various channels.
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Maintaining a positive, empathetic and professional attitude toward customers at all times.
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Ensure customer satisfaction and provide professional customer support.
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Apply the knowledge that you will gain in our on- and offsite training sessions so that you can answer all questions.
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Keeping records of customer interactions, transactions, comments and complaints.
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Acknowledging and resolving customer complaints.
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Communicating and coordinating with colleagues as necessary.
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Providing feedback on the efficiency of the customer service process.

Required Skills & Qualifications

As a German customer service agent, you will support clients abroad. While this is an entry-level position, we require the following skills:

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Excellent written and verbal communication skills in German.
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Basic computer skills and excellent phone disposition.
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Experience in a customer service-related role.
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Positive and service-oriented attitude.
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Organizational skills with the ability to manage numerous tasks at once.
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Willingness to work independently or as part of a team.
German Customer Support Agent

Job Location & Work Hours

The job will be in our office in Gzira, Malta. It is located right at the seafront next to the public garden. Our office has plenty of amenities, including free water, coffee, leisure area, balcony with stunning sea views, PlayStation, etc.

Important: We are only looking for persons who are available to work night shifts, during weekends and German public holidays.

Is your answer YES?

Sounds interesting? Then simply get in touch with us – we are looking forward to receiving your CV and getting to know you!